Stop Worrying About IT
One flat monthly fee covers everything. Unlimited support, Microsoft 365, backups, monitoring, and even a business phone system. Local Coffs Harbour IT that actually works, for a change.
Everything Included
One Monthly Fee
We handle the tech. You focus on your business.
What's Included
Everything Your Business Needs
One flat monthly fee. No surprise bills. No hidden costs. Just IT that works the way it should.
Unlimited Support
Call us whenever you need help. Remote or onsite, during business hours. No ticket limits or extra charges.
Microsoft 365 Licensing
Business Premium licenses for your whole team. Email, Teams, Word, Excel, and the rest of the Office suite.
Complete Backups
We back up your Microsoft 365 data and your computers. Every quarter, we test those backups to make sure they actually work.
24/7 Monitoring
Your systems never sleep, and neither does our monitoring. We spot issues and fix them before you even notice.
Proactive Maintenance
Windows updates, security patches, system tune-ups. We handle it all automatically so you don't have to think about it.
Business Phone System
A proper business phone system with unlimited calls. It's included, not an add-on.
Vendor Management
Dealing with your printer company driving you mad? We'll handle them, along with your other IT suppliers.
Executive Reporting
Every quarter, you get a clear report on how your IT is running, plus recommendations for what's next.
Every business is different. Let's talk about what you need.
Schedule a Call for Your Custom QuotePredictable IT Costs
No More Surprise IT Bills
Focus on Your Business
Stop worrying about IT costs. With a fixed monthly fee, you can budget with confidence and get back to running your business.Easy Budgeting
You know exactly what you'll pay each month. No fluctuating costs, no unexpected invoices landing on your desk.
Everything Included
Support, licensing, backups, monitoring, maintenance. It's all covered in one fee. Simple.
We Want Your Systems Running Well
When you pay by the hour, IT companies make more money when things break. With us, fewer problems means everyone wins.
Included in Your Package
A Proper Phone System, No Extra Cost
Your One-Stop Shop
Most IT providers charge extra for phone systems. Ours is included, which means we take care of everything in one place.Unlimited Calls
Call Australian landlines and mobiles as much as you need. It's all included.
Professional Features
Auto-attendant, voicemail to email, call forwarding. All the features you'd expect from a business phone system.
Work From Anywhere
Take business calls on your mobile or laptop. Your office number follows you wherever you go.
Guaranteed Response Times
We Put Our Promises in Writing
Real accountability. When something goes wrong, you'll hear from us fast. These are the response times we guarantee.
| Priority | Response Guarantee |
|---|---|
Critical | 2 Hours |
High | 8 Hours |
Medium | 16 Hours |
Low | 24 Hours |
Our target is what we aim for. Our guarantee is what we commit to.
How It Works
Getting Started is Easy
From first call to full support in days, not weeks.
Schedule a Discovery Call
Tell us about your business, your current IT setup, and what's been frustrating you. No obligation, no sales pitch.
IT Assessment
We take a look at your current systems and put together a plan that actually fits your business.
Simple Agreement
Clear terms, no lock-in, and a 30-day money-back guarantee. If you're not happy, just tell us.
We Start Working Together
Onboarding is quick and painless. We handle the transition so you can get back to running your business.
Traditional IT vs Fixed Fee IT
Here's why businesses are making the switch.
Traditional IT Support
- Unpredictable monthly costs
- Pay by the hour or per issue
- Reactive: fix problems after they happen
- Long hold times and ticket queues
- No accountability or guarantees
- Multiple bills for different services
Solitary Fixed Fee IT
- One predictable monthly fee
- Unlimited support included
- Proactive: prevent problems before they happen
- Direct access to our Coffs Harbour team
- Guaranteed response times
- Everything in one simple bill
FAQ
Frequently Asked Questions
Got questions? We've got answers.
What's covered under the fixed fee agreement?
Everything you need to keep your IT running smoothly. That means unlimited remote and onsite support, monitoring, maintenance, backups, Microsoft 365 licensing, and your business phone system. If it's about keeping your existing systems working, it's covered.
Are projects covered in the agreement?
Day-to-day support and maintenance? Always included. But bigger projects like setting up a new office, migrating to a new system, or installing new infrastructure are quoted separately. We'll always be upfront about what counts as a project.
What are your support hours?
We're available 9am to 6:30pm Monday to Friday, and 9am to 12pm on Saturdays. We take a break on NSW public holidays.
What about after-hours support?
Yes, we can help outside of standard hours. We might not respond quite as quickly as during business hours, but for urgent issues we'll always do our best to get back to you.
Can you come onsite regularly?
Absolutely. We actually encourage it. Lots of IT issues only get noticed when someone walks past and spots them. Regular visits help us catch problems before they affect your team.
What technologies do you support?
We work with Microsoft, Google, and a wide range of industry-specific software. If you're using it in your business, chances are we can support it. Just ask.
Can I cancel if I'm not happy?
Yes. We don't believe in locking you in. If we break our promises, you can cancel and walk away. And when you first start with us, there's a 30-day money-back guarantee. If it's not working for you, just let us know.
What happens when my team grows?
Our pricing is based on the number of users. Each quarter, we check whether your team has grown or shrunk and adjust accordingly. No surprises, no complicated calculations.
Schedule Your Discovery Call
Tell us about your Coffs Harbour business and we'll be in touch within 24 hours to arrange a call.
- Phone number
- 1300 914 278
- [email protected]
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