Terms and Conditions

This document outlines the rights and responsibilities of Solitary Technology and our clients. This document directly relates to our telecommunications services.

Privacy Policy

We value your privacy. Solitary Technology is committed to good privacy practice and has opted to be covered by Privacy Act.

Financial Hardship Policy

Struggling to pay your bill? We're here to help. This policy outlines our payment assistance options, and how you can get assistance from us.

Complaints Handling Policy

This document outlines how we will respond to complaints from our customers, and pathways for escalation.

Referral Program Terms

This document outlines information regarding how our referral program for nbn® internet services works, and the applicable terms and conditions.

VoIP Important Information

This document contains important information regarding calls to the Emergency Call Service and the Integrated Public Number Database.

Policies