Managed IT Requirements
Minimum Standards
These are the baseline requirements we need to effectively manage and secure your IT environment. Meeting these standards ensures we can provide the best possible service.
Operating Systems
Workstations
Windows 11 Pro or Enterprise
Windows 10 reached end of support October 14, 2025
macOS (Supported Versions)
Versions within Apple's supported lifecycle (typically current and two previous major releases)
Servers
Windows Server 2022 or newer
Server 2025 is the latest release
Linux (LTS Versions)
Current LTS versions of supported distributions
Network Infrastructure
Firewall, Switching & Wireless
TP-Link Omada Network Equipment
Minimum standard for SMB clients
One Firewall Per Site
Dedicated firewall protection for each location
Managed Switches
All switches must be managed switches
WiFi 6 Access Points
Minimum 2x2 WiFi 6 APs with guest network isolation
Microsoft 365 / Google Workspace
Microsoft 365
Business Premium Minimum
Required for security and management features
GDAP Relationship Required
Granular delegated admin access with Solitary Technology
Google Workspace
Business Standard Minimum
Required for security and management features
Unlicensed Admin Account
Dedicated admin account for Solitary Technology
Common Requirements
1 Employee = 1 User
No account sharing between employees
MFA & Conditional Access
Multi-factor authentication and conditional access policies enabled
Security
Security Software Included
Our security software is provided with your flat-rate IT package. This includes endpoint protection, email security, backup solutions, and monitoring tools to keep your business secure.
DNS Requirements
We require access to your domain's authoritative DNS for proper management and security configuration. This allows us to implement email security measures, configure services, and protect your domain from spoofing.
Hardware Requirements
Workstations
Minimum 16GB RAM
32GB recommended for optimal performance
TPM 2.0 & Secure Boot
Required for Windows 11 compatibility
SSD Storage
Solid state drives required (no HDDs)
Age Limits
Desktops: max 5 years | Laptops: max 3 years
Servers
Minimum 16GB RAM
32GB recommended for optimal performance
Enterprise-Grade Components
Business-class hardware with ECC memory
SSD Storage
Solid state drives for reliability and speed
Service Contract or Cold Spare
Active vendor contract or on-site spare required
Internet Requirements
100 Mbps
Minimum Speed
Minimum internet speed required for cloud services, backups, and remote support.
4-Hour
NBN eSLA
NBN Enhanced SLA (or equivalent service level agreement) for business-critical connectivity.
Software & Licensing
Licensed Software Only
All software must be properly licensed and legal
Supported Versions
Applications must be within vendor support lifecycle
RMM Agent Required
Our monitoring agent installed on all managed devices
Questions About These Standards?
Get in touch and we'll help you understand what your business needs to meet these requirements.
- Phone number
- 1300 914 278
- [email protected]
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